Airline Customer Care Pro - Reservations & Support

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global business process outsourcing leader is seeking customer service associates in Singapore. The role involves handling enquiries, processing reservations, and maintaining member accounts. Candidates should have GCE 'N' levels and preferably one year of contact centre experience, although fresh graduates are welcome. The position offers attractive remuneration, comprehensive benefits, and opportunities for career development in a supportive work culture.

Benefits

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Qualifications

• Candidate must possess at least a GCE ‘N’ levels in any field.
• Preferably with 1 year of working experience in contact centre.
• Strong communication skills in English.

Responsibilities

• Handle phone call enquiries of current and prospective members.
• Provide accurate reservations and support work.
• Maintain member accounts with changes.

Skills

Time management

Customer orientation

Analytical skills

Verbal and written communication

Education

GCE 'N' levels

Job description

A global business process outsourcing leader is seeking customer service associates in Singapore. The role involves handling enquiries, processing reservations, and maintaining member accounts. Candidates should have GCE 'N' levels and preferably one year of contact centre experience, although fresh graduates are welcome. The position offers attractive remuneration, comprehensive benefits, and opportunities for career development in a supportive work culture.