After Sales IT Support Engineer

MASS POWER SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading IT services provider in Singapore is looking for a hands-on technical expert to lead the implementation of IT monitoring software solutions. The role involves close collaboration with customers, understanding their infrastructure, and providing training. Ideal candidates should have 3-5 years of experience in IT technical roles, strong knowledge of networking, and a passion for customer support. Exposure to various technologies like Java, cloud architecture, and virtualization will be advantageous.

Qualifications

• 3-5 years of experience in IT technical post-sales or implementation.
• Strong knowledge of IT infrastructure monitoring.
• Ability to engage with customers effectively.

Responsibilities

• Lead implementations of IT monitoring software.
• Understand customer's infrastructure needs.
• Document best practices and integration guides.

Skills

Networking

Operating systems (Windows, Linux)

Customer support

Analytical problem-solving

Java/J2EE technologies

Scripting technologies (batch/Unix shell/PowerShell)

Cloud architecture

Virtualization technologies (Citrix, VMware)

Tools

Enterprise monitoring tools

Job description

This is a hands-on, technical position. The key responsibilities for this position are:

• Lead post-sale implementation, configuration, and integration of IT monitoring software solutions.

• Work closely with customers to understand their infrastructure (servers, networks, applications, cloud environments, etc.) and tailor deployments accordingly.

• Assist in onboarding, training, and knowledge transfer to customer technical teams.

• Develop and document best practices, integration guides, and monitoring templates.

• Manage customer expectations through clear communication and proactive follow-up.

• Identify product enhancement opportunities and relay feedback to internal teams.

Requirements

• 3-5 years of experience working in IT technical post-sales, implementation, or systems engineering role with B2B IT support.

• Strong knowledge of networking, operating systems (Windows, Linux), and infrastructure monitoring.

• Must be interested in working in a customer support and customer engagement role.

• Must be interested in learning new technologies and applying them to solve real world problems.

• Must have good analytical problem-solving skills.

• Understanding of Java/J2EE technologies and web applications is a plus.

• Exposure to any scripting technology (batch/Unix shell/Power shell) is a plus

• Exposure to cloud architecture, Containers, DevOps is a plus

• Exposure to Citrix, VMware, and other virtualization technologies is a plus.

• Prior experience with enterprise monitoring tools is a plus.

• Must be ambitious, competitive, energetic; should be a results-oriented team player.

• Must be willing to travel to different customer places and work on multiple projects concurrently.

• Working location at Shenton Way Area