Advisory ServiceNow Director

KPMG Services Pte Ltd; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading advisory firm in Singapore seeks a ServiceNow specialist to transform IT services and solutions. The successful candidate will be pivotal in advising stakeholders, leading a team on ServiceNow configurations, and designing solutions. Candidates must have a Bachelor’s degree in IT, a ServiceNow Certified Systems Administrator certification, and at least 7 years' experience implementing ServiceNow in complex environments, along with strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree in information technology, MIS, Computer Science or related field and/or a technology-focused MBA.
• ServiceNow Certified System Administrator (CSA) certification required.
• Minimum 7 years of relevant end-to-end ServiceNow implementation experience.

Responsibilities

• Act as the key technical resource for the ServiceNow platform.
• Lead a team of developers to create solutions from requirements.
• Provide both technical and non-technical training to clients.

Skills

Communication skills

Problem-solving skills

ServiceNow expertise

Adaptability

Education

Bachelor’s degree in IT or related field

ServiceNow Certified System Administrator certification

Tools

ServiceNow

Scripting languages

Job description

Overview

As a key member of the ServiceNow team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs. You will be expected to communicate effectively with technical and non-technical stakeholders and to have a deep understanding of the ServiceNow platform, its capabilities, and KPMG’s ServiceNow offerings and delivery methodology.

CIO Advisory team members regularly interact with C-Suite clients, such as CEO, CISO, CIO, COO, CRO and their direct reports. A client-centric mindset, understanding of IT within a business context, and well-developed communication skills are desirable.

Responsibilities

• Serving as the key technical resource for the configuration, development, support, and maintenance of the ServiceNow platform. The successful candidate will have fluency in the ServiceNow base platform, with the ability to learn and adapt to other areas of the platform as needed for the engagement.
• Serving as primary technical point-of-contact for projects
• Leading efforts and providing guidance in requirements gathering and developing/documenting process workflows
• Defining technical solutions for architecture and design aligned with the client’s business problems and ServiceNow implementation best practices
• Leading a team of developers to convert requirements into user stories, create solutions, review development, and perform testing
• Providing both technical and non-technical training to clients for the implemented solutions built on the platform
• Designing and developing solutions within the ServiceNow environment, including new or modified applications, forms, flows, workflows, UI policies, UI actions, business rules, ACLs, UI Builder, and other configurations to support client processes
• Providing advanced support for ServiceNow by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis
• Participating in discovery sessions and process definitions with team lead and other developers

Qualifications

• Bachelor’s degree in information technology, MIS, Computer Science or related field and/or a technology-focused MBA or comparable experience
• ServiceNow Certified System Administrator (CSA) certification required. Other product CIS certifications preferred, but not mandatory
• Experience delivering ServiceNow engagements in large, complex environments both as a Developer and as a Business Analyst
• Experience in platform integration, UI/UX design, building complex flows to automate tasks, dashboard design and reporting, managing and building discovery processes, and management of data and data sources across the platform is preferred
• Understanding and experience of delivering ServiceNow engagements from within a Professional Services environment, ideally Big 4
• Minimum 7 years of relevant end-to-end ServiceNow implementation experience
• Strong communication and problem-solving skills
• Ability to adapt to engagements by quickly learning functional, industrial, and technical concepts
• Experience with key ServiceNow modules such as ITSM, SAM, HAM, ITOM
• Experience with scripting in the ServiceNow platform
• Deep knowledge of understanding customer requirements to successfully implement a complex SaaS solution, including strong appreciation for business context within technical requirements
• Experience delivering ServiceNow solutions in high-trust industries such as Professional Services, Financial Governance institutions, Investment Funds and Financial Services