Account Manager SMB

Deliveroo; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading food delivery service in Singapore is seeking an Account Manager to manage and service a portfolio of small to medium partners. You will build relationships, share best practices to enhance operational excellence, and use data-driven insights to identify growth opportunities. Ideal candidates should have at least 2-3 years of experience in account servicing or sales, be fluent in English, and possess strong commercial acumen. This role offers the chance to make a significant impact in a dynamic team environment.

Benefits

Healthcare benefits

Parental leave

Generous annual leave

Support for charitable causes

Qualifications

• At least 2-3 years experience in account servicing or sales.
• Strong commercial acumen.
• Excellent attention to detail, people skills, and organization skills.
• A self-starter capable of managing time and priorities.
• Fluent in English and able to converse in basic Mandarin.

Responsibilities

• Manage and service a portfolio of small to medium partners.
• Build relationships with partners to increase revenue and profitability.
• Share best practices for operational excellence.
• Use data-driven insights to identify growth opportunities.
• Collaborate with cross-functional departments to drive growth.

Skills

Account servicing/sales experience

Commercial acumen

Attention to detail

People skills

Organization skills

Microsoft Office or G-suite proficiency

Fluency in English

Basic Mandarin

Job description

Job ID: R19472

Commercial

Singapore - Main OfficePermanent
About the teamThe Account Management team is responsible for owning and nurturing relationships with our partners on the platform. As Deliveroo continues to grow, we’ve become a major revenue channel for restaurants, grocery stores, bakeries, and convenience storesOur team goes beyond providing best-in-class support—we leverage data-driven insights and deep industry expertise to help our partners thrive. We’re a passionate, dynamic group who work seamlessly together and collaborate closely with teams across the business. And while we take our work seriously, we’re also known for being personable, fun, and great at building lasting relationshipsWhat you’ll be doing

Manage and service a portfolio of small to medium partners with their growth and enquiries. This may include your favorite hawker stall to the chains that you see in shopping mallsBuild relationships with partners and roll out initiatives that increase revenue and profitabilityShare best practices with partners to achieve operational excellenceUse data-driven insights to identify opportunities for partners to grow and understand their customer base betterWork with cross functional departments to drive business growth (Marketing, Operations, Customer Service, Deliveroo for Work)

What skills you’ll need

At least 2-3 years experience in account servicing or salesStrong commercial acumenExcellent attention to detail, people skills and organization skillsAbility to create and maintain long term relationshipsDemonstrate experience using Microsoft Office or G-suite toolsA self-starter as we'll look for you to manage your own time and prioritiesMust be fluent in EnglishMust be able to converse in basic Mandarin

Why DeliverooOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want itWe are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideasWorkplace & BenefitsAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more informationDiversityWe are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.