1 year call centre officers (inbound/outbound) (govt project) - start work 5 Jan 26 #EAT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A staffing agency in Singapore seeks a customer service representative as the first point of contact for customers. The ideal candidate should have a GCE O levels and 1-2 years of experience in a call center or customer service role. Key responsibilities include providing satisfactory explanations to customers, alerting superiors of service failures, and performing ad-hoc duties related to contact center projects. Interested candidates are encouraged to send their resume via email or messaging services.

Qualifications

• 1-2 years of call centre/customer service experience.
• Ability to multitask in typing and speaking over the phone.

Responsibilities

• Act as the first point of contact for customers.
• Provide satisfactory explanations to customers.
• Alert superior of recurring service failures.

Skills

Good interpersonal skills

Multitasking

Education

GCE O levels

Job description

Job Scope

Act as the first point of contact for the customers

Supporting Client’s calls using the following sites.

Provide satisfactory explanations to customers and take remedial action where necessary

To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems.

Ad-hoc duties that related to contact centre projects.

Job Requirements

Min GCE O levels and above with 1-2 years of call centre/customer service experience

Good interpersonal skills and able to multitask in typing and speaking over the phone.

For interested candidates, please send your updated resume:

Email: [e-mail]

Telegram: @Angie_TL

Whatsapp: [phone]