Security jobs in United States

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  Lead the delivery of high-quality operational services for managed service contracts by coordinating cross-functional service delivery teams.

  
  


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  Ensure optimal performance of service-related processes and drive continuous improvement initiatives as needed.

  
  


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  Oversee remote and on-site support operations, locally and internationally, ensuring alignment with service standards and contractual SLAs.

  
  


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  Monitor daily incident and problem management activities, ensuring timely resolution and client satisfaction.

  
  


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  Conduct regular reviews of SLA performance, incident progression, and service-related tasks to ensure compliance with service delivery schedules.

  
  


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  Manage incident and problem resolution efforts to meet contractual commitments and service expectations.

  
  


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  Partner with technical design teams to define and uphold standards across software, hardware, and security.

  
  


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  Evaluate internal and third-party processes, identifying opportunities to enhance service delivery efficiency.

  
  


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  Act as a liaison among clients, internal teams, and third-party vendors to ensure smooth issue resolution and communication.

  
  


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  Implement and maintain effective systems, procedures, and methodologies to support consistent and exceptional service delivery.

  
  


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  Own the end-to-end handling of critical incidents, ensuring effective stakeholder communication and coordination.

  
  


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  Lead post-incident reviews and implement corrective actions to prevent recurrence.

  
  


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  Continuously refine the Service Management Model to meet evolving client and operational needs.

  
  


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  Provide detailed and regular performance reports to senior management, offering insights and recommendations for improvement.

  
  

Skills

• Excellent communication and stakeholder management skills


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  Strong analytical and problem-solving abilities

  
  


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  Ability to handle pressure and manage multiple priorities

  
  


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  Act as the main liaison between clients and internal teams

  
  


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  Ensure SLAs and KPIs are consistently met or exceeded

  
  


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  Enhance customer satisfaction and operational efficiency through leadership