Customer Success Manager

CNTXT; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Customer Success Manager, um die Zufriedenheit der Kunden mit Google Cloud-Lösungen zu steigern. In dieser Rolle sind Sie dafür verantwortlich, maßgeschneiderte Erfolgpläne zu entwickeln, die Kundenbindung zu fördern und sicherzustellen, dass die Kunden die Vorteile von Google Cloud voll ausschöpfen. Sie werden als vertrauenswürdiger Berater agieren und eng mit internen Teams zusammenarbeiten, um eine nahtlose Kundenerfahrung zu gewährleisten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und die neuesten Cloud-Technologien zu nutzen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in einer kundenorientierten Rolle, idealerweise in der Technologiebranche.
• Starkes Verständnis für Cloud-Computing und die Wert proposition von Google Cloud.

Responsibilities

• Entwicklung und Ausführung maßgeschneiderter Erfolgpläne für Google Cloud-Lösungen.
• Aufbau starker Beziehungen zu Kunden und proaktive Identifizierung von Verbesserungsmöglichkeiten.

Skills

Kundenbeziehungsmanagement

Cloud-Computing-Konzepte

Kommunikationsfähigkeiten

Analytisches Denken

Teamarbeit

Education

Bachelorabschluss

Erfahrung in der Technologiebranche

Tools

Google Cloud

Job description

Be the driving force behind client success with Google Cloud solutions. Tailor personalized plans, foster strong relationships, and ensure seamless experiences for our valued customers. Stay ahead of the curve with the latest Google Cloud technologies to elevate client satisfaction and drive product innovation. If you re passionate about exceeding expectations, fostering trust, and making a meaningful impact, join us in shaping the future of cloud solutions.

• Partner with assigned customers to understand their unique business needs and challenges.
• Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.
• Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.
• Monitor key performance indicators (KPIs) and track customer progress towards their goals.
• Build strong relationships with customers, acting as a trusted advisor and advocate.
• Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.
• Identify and address customer challenges and roadblocks, providing timely and effective solutions.
• Proactively engage with customers, gather feedback, and make recommendations for product improvement.
• Stay up-to-date on the latest Google Cloud technologies and solutions.

Principal duties:

• Partner with assigned customers to understand their unique business needs and challenges.
• Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.
• Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.
• Monitor key performance indicators (KPIs) and track customer progress towards their goals.
• Build strong relationships with customers, acting as a trusted advisor and advocate.
• Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.
• Identify and address customer challenges and roadblocks, providing timely and effective solutions.
• Proactively engage with customers, gather feedback, and make recommendations for product improvement.
• Stay up-to-date on the latest Google Cloud technologies and solutions.

Qualifications:

• Proven experience in a customer-facing role, ideally within the technology industry.
• Strong understanding of cloud computing concepts and the value proposition of Google Cloud.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build trust and rapport with customers at all levels.
• Highly motivated, results-oriented, and a team player.
• Data-driven with a strong analytical mind.
• Ability to work independently and manage multiple priorities effectively.
• Passionate about learning and staying ahead of the curve in the cloud space.

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