VIP Guest Relations Supervisor – Luxury Hospitality

Rosewood Hotel Group; Umluj; On-site; SAR 72,000 - 114,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Learning & development

Job summary

Rosewood Red Sea in Umluj, Saudi Arabia, seeks a Guest Relations Supervisor to elevate the guest journey. You will support the Guest Relations team, welcome VIPs, coordinate with Front Desk, Concierge, Butler Services, Housekeeping and F&B to deliver personalized, seamless experiences.

You are passionate about luxury hospitality, excel at attention to detail, and stay composed under pressure while building lasting guest relationships across diverse backgrounds.

Qualifications

• Experience in Guest Relations or luxury hospitality.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and stay calm under pressure.

Responsibilities

• Support day-to-day operation of the Guest Relations team to deliver personalized experiences.
• Greet VIPs, repeat guests and long-stay guests with flawless arrangements.
• Be a visible, approachable lobby presence and resolve guest concerns professionally.
• Coordinate with Front Desk, Concierge, Butler Services, Housekeeping, and F&B for seamless experiences.
• Monitor guest feedback and support service recovery and continuous improvement.
• Ensure guest preferences and special requests are captured and communicated.

Skills

Guest relations

Front Office

Concierge

Butler services

Luxury hospitality

Attention to detail

Multi-tasking

Communication skills

Job description

Rosewood Red Sea in Umluj, Saudi Arabia, seeks a Guest Relations Supervisor to elevate the guest journey. You will support the Guest Relations team, welcome VIPs, coordinate with Front Desk, Concierge, Butler Services, Housekeeping and F&B to deliver personalized, seamless experiences.

You are passionate about luxury hospitality, excel at attention to detail, and stay composed under pressure while building lasting guest relationships across diverse backgrounds.