VIP Guest Relations Supervisor – Luxury Hospitality

Rosewood Hotel Group

Umluj

On-site

SAR 72,000 - 114,000

Full time

14 days+
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Benefits offered by this job

Competitive compensation
Benefits package
Learning & development

Job summary

Rosewood Red Sea in Umluj, Saudi Arabia, seeks a Guest Relations Supervisor to elevate the guest journey. You will support the Guest Relations team, welcome VIPs, coordinate with Front Desk, Concierge, Butler Services, Housekeeping and F&B to deliver personalized, seamless experiences.

You are passionate about luxury hospitality, excel at attention to detail, and stay composed under pressure while building lasting guest relationships across diverse backgrounds.

Qualifications

  • Experience in Guest Relations or luxury hospitality.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities and stay calm under pressure.

Responsibilities

  • Support day-to-day operation of the Guest Relations team to deliver personalized experiences.
  • Greet VIPs, repeat guests and long-stay guests with flawless arrangements.
  • Be a visible, approachable lobby presence and resolve guest concerns professionally.
  • Coordinate with Front Desk, Concierge, Butler Services, Housekeeping, and F&B for seamless experiences.
  • Monitor guest feedback and support service recovery and continuous improvement.
  • Ensure guest preferences and special requests are captured and communicated.

Skills

Guest relations
Front Office
Concierge
Butler services
Luxury hospitality
Attention to detail
Multi-tasking
Communication skills

Job description

Rosewood Red Sea in Umluj, Saudi Arabia, seeks a Guest Relations Supervisor to elevate the guest journey. You will support the Guest Relations team, welcome VIPs, coordinate with Front Desk, Concierge, Butler Services, Housekeeping and F&B to deliver personalized, seamless experiences.

You are passionate about luxury hospitality, excel at attention to detail, and stay composed under pressure while building lasting guest relationships across diverse backgrounds.

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