Luxury Guest Relations Leader - VIP Personalization

Rosewood Hotel Group; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

Rosewood Hotel Group seeks a Guest Relations Manager at Rosewood Red Sea to enhance guest experiences with luxury service. You will lead the Guest Relations team, ensuring personalized services across the guest journey and handling VIP arrangements.

The ideal candidate has extensive experience in luxury hospitality—particularly in guest personalization, service recovery, and operational coordination. Join us to elevate the guest experience in a beautiful resort setting.

Qualifications

• Minimum 3-5 years of experience in Guest Relations, Front Office, or luxury guest service operations.
• Strong operational knowledge of guest profiles, traces, and preferences.
• Ability to handle guest concerns with confidence and empathy.

Responsibilities

• Lead the daily operation of the Guest Relations team and support guest experience.
• Coordinate pre-arrival planning for VIPs and special requests.
• Monitor guest feedback and ensure service concerns are addressed.

Skills

Guest personalization

Leadership

Service recovery

Communication

Education

3-5 years experience in Guest Relations or luxury service

Hands-on experience in Front Office operations

Tools

Property Management Systems (PMS)

Job description

Rosewood Hotel Group seeks a Guest Relations Manager at Rosewood Red Sea to enhance guest experiences with luxury service. You will lead the Guest Relations team, ensuring personalized services across the guest journey and handling VIP arrangements.

The ideal candidate has extensive experience in luxury hospitality—particularly in guest personalization, service recovery, and operational coordination. Join us to elevate the guest experience in a beautiful resort setting.