Senior Guest Services Leader — Luxury Concierge & VIP

Rosewood Hotel Group; Umluj; On-site; SAR 150,000 - 210,000; Full time

Benefits offered by this job

Career development opportunities

Job summary

Rosewood Red Sea invites an accomplished Guest Services Manager to shape every stage of the guest journey from arrival to departure. As part of the pre-opening leadership team, you will set service standards, build a high-performing team, and deliver memorable experiences that reflect Rosewood's ultra-luxury ethos.

You will lead Concierge, Guest Relations, Bell/Valet, and Transportation, collaborating with Front Office, Housekeeping, F&B, and Security to ensure flawless guest experiences and

Qualifications

• Significant experience within Rooms Division, Front Office, or Guest Services operations in a luxury hospitality environment.
• Proven leadership experience and a passion for developing and motivating diverse teams.
• Strong expertise in guest services, concierge operations, and VIP guest engagement.
• Exceptional interpersonal and communication skills and can build strong relationships with guests and colleagues alike.
• Confident problem solver who can manage challenging situations with tact, diplomacy, and sound judgement.
• Strong understanding of luxury hospitality trends, guest expectations, and service excellence standards.

Responsibilities

• Lead and manage all Guest Services operations, including Concierge, Guest Relations, Bell/Valet, and Transportation.
• Oversee guest arrival and departure experiences, ensuring personalized service and flawless execution at every touchpoint.
• Recruit, train, coach, and inspire a high-performing Guest Services team capable of delivering intuitive and anticipatory service.
• Implement and maintain service standards, operational procedures, and guest recognition programs aligned with Rosewood expectations.
• Collaborate with Front Office, Housekeeping, Food & Beverage, Security, and other departments to ensure seamless guest experiences.
• Manage VIP arrivals, special requests, guest concerns, and service recovery situations with professionalism and care.

Skills

Rooms Division

Guest Services

Leadership

VIP Engagement

Job description

Rosewood Red Sea invites an accomplished Guest Services Manager to shape every stage of the guest journey from arrival to departure. As part of the pre-opening leadership team, you will set service standards, build a high-performing team, and deliver memorable experiences that reflect Rosewood's ultra-luxury ethos.

You will lead Concierge, Guest Relations, Bell/Valet, and Transportation, collaborating with Front Office, Housekeeping, F&B, and Security to ensure flawless guest experiences and