Luxury Guest Relations Lead - VIP & Personalization

Rosewood Hotel Group; Umluj; On-site; SAR 167,000 - 257,000; Full time

Job summary

Rosewood Red Sea invites an Assistant Guest Relations Manager to lead the Guest Relations team and uphold the brand’s commitment to Relationship Hospitality. You will oversee daily operations, mentor staff, and ensure exceptional service for VIPs and guests across the resort.

You will collaborate with Concierge, Front Office, Butler, Housekeeping, and Food & Beverage teams to curate memorable experiences, champion guest recognition, and maintain Forbes Travel Guide and LQA standards.

Qualifications

• Experience leading Guest Relations or luxury hospitality operations.
• Passion for creating highly personalized guest experiences.
• Experience supporting VIP guest journeys and service recovery.
• Strong communication, coaching, and interpersonal skills.
• Highly organized, detail-oriented, and calm in a fast-paced environment.
• Fluent English; additional languages are a plus.

Responsibilities

• Oversee daily operations of the Guest Relations team.
• Support development of Guest Relations colleagues.
• Ensure exceptional service delivery for VIPs and all guests.
• Collaborate with Front Office, Concierge, Butler, Housekeeping, and F&B teams.
• Champion guest recognition and personalization initiatives.
• Utilize guest experience systems to enhance satisfaction and loyalty.

Skills

Leadership

Communication skills

Coaching

Interpersonal skills

Organizational skills

English fluency

Tools

Guest experience systems

Job description

Rosewood Red Sea invites an Assistant Guest Relations Manager to lead the Guest Relations team and uphold the brand’s commitment to Relationship Hospitality. You will oversee daily operations, mentor staff, and ensure exceptional service for VIPs and guests across the resort.

You will collaborate with Concierge, Front Office, Butler, Housekeeping, and Food & Beverage teams to curate memorable experiences, champion guest recognition, and maintain Forbes Travel Guide and LQA standards.