VIP Front Desk Concierge

Accor; Saudi Arabia; On-site; SAR 24,000 - 36,000; Full time

Job summary

A leading luxury hotel chain in Saudi Arabia is seeking a Receptionist / Front Desk Agent. In this role, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. You will manage guest requests, provide information on hotel facilities, and collaborate with other departments to enhance guest satisfaction. The ideal candidate should have excellent communication skills and a passion for delivering outstanding service.

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to manage guest requests and resolve complaints.
• Comfortable with operating Property Management Systems.

Responsibilities

• Welcome guests warmly and manage check-ins and check-outs.
• Provide accurate information about hotel facilities.
• Maintain effective communication with other departments.
• Handle special requests and monitor guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Team collaboration

Tools

Opera Cloud

Job description

A leading luxury hotel chain in Saudi Arabia is seeking a Receptionist / Front Desk Agent. In this role, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. You will manage guest requests, provide information on hotel facilities, and collaborate with other departments to enhance guest satisfaction. The ideal candidate should have excellent communication skills and a passion for delivering outstanding service.