Strategic PS Project Manager, CX & Cloud Delivery

Stryker Corporation; Riyadh; On-site; Confidential; Full time

Job summary

A global technology company is seeking a Professional Services Project Manager based in Riyadh, Saudi Arabia. This role involves leading complex Genesys solution projects, ensuring they are delivered effectively and align with customer success objectives. The ideal candidate should have significant project management experience, ideally in IT or contact center environments, and possess strong communication skills. The position offers an opportunity to significantly contribute to business outcomes through effective project management and collaboration.

Qualifications

• 8+ years of relevant project management experience or 3+ years with a Master's Degree.
• Track record in delivering IT or Contact Center transformation projects.
• Experience managing multi-stakeholder engagements.

Responsibilities

• Lead delivery of complex Genesys solution projects.
• Manage customer expectations and project scope throughout the lifecycle.
• Align project delivery with customer success objectives.

Skills

Project management expertise

Stakeholder management

Communication skills

Negotiation skills

Proficiency in MS Project

Education

Bachelor's Degree in Engineering, Business or Management

Master's Degree

Tools

MS Project

MS Office suite

Job description

A global technology company is seeking a Professional Services Project Manager based in Riyadh, Saudi Arabia. This role involves leading complex Genesys solution projects, ensuring they are delivered effectively and align with customer success objectives. The ideal candidate should have significant project management experience, ideally in IT or contact center environments, and possess strong communication skills. The position offers an opportunity to significantly contribute to business outcomes through effective project management and collaboration.