Strategic Customer Success Manager, Enterprise AI

Mozn; Riyadh; On-site; SAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation

Top-tier health insurance

Enabling culture and autonomy

Dynamic, diverse workspace

Growth-focused environment

Job summary

Mozn is hiring a Customer Success Manager to own end-to-end journeys for strategic accounts in the Saudi market. You will drive adoption, health, and renewal motions, while partnering with Sales to identify growth opportunities and to manage risk across complex environments.

We value strategic thinking, stakeholder management, and a proactive, structured approach to customer success within a dynamic AI-led environment. Saudi national candidates are prioritized per Saudisation guidelines.

Qualifications

• 5–8+ years of experience in Customer Success or strategic account management.
• Experience managing complex, enterprise, or regulated customers.
• Strong stakeholder management and executive communication skills.
• Proven ability to manage risk, adoption, and customer outcomes.
• Advanced experience with Salesforce and CS tooling.

Responsibilities

• Own the customer relationship from post-signature through adoption, growth, and maturity.
• Serve as the primary operational point of contact for customers.
• Develop and execute customer success plans aligned with business objectives.
• Lead cadence calls, health reviews, and Executive Business Reviews.
• Monitor customer health using defined KPIs and manage churn risks.
• Identify expansion opportunities and collaborate with Sales for growth.
• Mentor junior CSMs and contribute to onboarding new team members.

Skills

Enterprise accounts

Stakeholder management

Executive communication

Risk management

Customer outcomes

Tools

Salesforce

CS tooling

Job description

Mozn is hiring a Customer Success Manager to own end-to-end journeys for strategic accounts in the Saudi market. You will drive adoption, health, and renewal motions, while partnering with Sales to identify growth opportunities and to manage risk across complex environments.

We value strategic thinking, stakeholder management, and a proactive, structured approach to customer success within a dynamic AI-led environment. Saudi national candidates are prioritized per Saudisation guidelines.