Strategic SaaS Customer Success Manager

Keka Technologies Private Limited; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

MacBook provided

Medical insurance

Leave policy

Job summary

WebEngage is a leading retention platform helping global brands in e-commerce, fintech, travel and more. The Customer Success role focuses on delivering outstanding service, driving renewals, and expanding relationships with enterprise clients in Saudi Arabia.

You will manage accounts end-to-end, collaborate with product and marketing teams, and guide customers to adopt cross-channel campaigns and AI-powered insights to maximize ROI.

Qualifications

• Strong customer service background, follow-up, and organizational skills.
• 3-4 years of relevant SaaS Customer Success experience
• Bachelor’s degree in IT/CS; MBA preferred
• Excellent personal presentation and communication skills & strong client servicing skills.

Responsibilities

• Upsell and renewals; increase revenue per customer.
• Provide strong account management to existing clients.
• Implement and optimize cross-channel retention campaigns.
• Coordinate with cross-functional teams to translate business needs into solutions.
• Conduct usage reviews and proactively suggest solutions.

Skills

Customer Success

SaaS

Client relations

Education

Bachelor's degree in IT/CS

MBA preferred

Job description

WebEngage is a leading retention platform helping global brands in e-commerce, fintech, travel and more. The Customer Success role focuses on delivering outstanding service, driving renewals, and expanding relationships with enterprise clients in Saudi Arabia.

You will manage accounts end-to-end, collaborate with product and marketing teams, and guide customers to adopt cross-channel campaigns and AI-powered insights to maximize ROI.