Customer Success Manager Riyadh, Saudi Arabia ·

OpsSense; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

OpsSense is seeking a Customer Success Manager to own outcomes for a portfolio of industrial customers after go-live, focusing on adoption, downtime reduction, and expansion across the GCC.

You will lead onboarding, adoption, and renewal, run quarterly reviews based on downtime and PM compliance, coach maintenance teams on workflows, and liaise with support, engineering, and sales for escalations and expansion opportunities.

Qualifications

• 3+ years in customer success, account management, or operations consulting with B2B software.
• Comfort with operational data; ability to read downtime reports and discuss them.
• Fluent Arabic and English; GCC enterprise experience preferred.
• Organized and calm under escalation; effective in written record-keeping.

Responsibilities

• Own onboarding, adoption, and renewal for a portfolio of enterprise GCC accounts.
• Run quarterly business reviews anchored on operational metrics such as downtime, PM compliance, and response times.
• Coach maintenance teams and planners on workflows and surface training gaps to product.
• Coordinate escalations across support, engineering, and hardware teams until resolved.
• Identify expansion opportunities—new sites, new modules, sensor rollouts—and work them with sales.

Skills

Customer success

Account management

Operations consulting

Job description

Customer Success Manager

You will own outcomes for a portfolio of industrial customers after go-live: adoption on the plant floor, measurable downtime reduction, and expansion to new sites. Success here is measured in the customer's numbers, not ours.

• Own onboarding, adoption, and renewal for a portfolio of enterprise accounts in the GCC.
• Run quarterly business reviews anchored on operational metrics — downtime, PM compliance, response times.
• Coach maintenance teams and planners on workflows, and surface training gaps to product.
• Coordinate escalations across support, engineering, and hardware teams until resolved.
• Identify expansion opportunities — new sites, new modules, sensor rollouts — and work them with sales.

What you bring

• 3+ years in customer success, account management, or operations consulting with B2B software.
• Comfort with operational data; you can read a downtime report and hold a conversation about it.
• Fluent Arabic and English; experience with GCC enterprise customers preferred.
• Organized and calm under escalation; you close loops and keep written records.
• Industrial, facilities, or maintenance domain exposure is a strong plus.