Customer Success Manager (Technical), Saudi

AlgoSec; Riyadh; Remote; SAR 300,000 - 500,000; Full time

Job summary

AlgoSec is seeking a Customer Success Manager in Riyadh, Saudi Arabia (home office) to act as a strategic and technical advisor for our enterprise customers. You will help adoption, optimization, and expansion of AlgoSec solutions across hybrid and multi-cloud environments.

You will lead executive reviews, manage adoption health, and collaborate with sales to uncover growth potential while maintaining proactive, high-value touchpoints.

Qualifications

• 5+ years in a Customer Success or similar role with enterprise software.
• Experience managing strategic, multi-stakeholder customers.
• Strong knowledge of network security, governance, risk and compliance.
• Customer-first mindset with proactive client-facing approach.
• Excellent consulting, project management, and data-driven decision making.
• Familiarity with security tech (firewalls, IDS/IPS, APIs).
• Experience with infrastructure, cloud, and networking concepts.
• Executive presence and ability to manage high-stakes conversations.
• Fluent English and Arabic communication.
• Willingness to travel up to 50%.

Responsibilities

• Drive Customer Adoption by identifying gaps and building tailored success plans.
• Monitor adoption health and create quarterly improvement plans.
• Support renewals by linking adoption health to renewal outcomes and mitigating churn.
• Identify expansion opportunities with internal teams and sales.
• Be a trusted advisor with senior stakeholders and strategic insights.
• Lead customer engagements through Executive Business Reviews (EBRs).
• Document value through use cases and lessons learned for the knowledge base.
• Advocate for the customer’s voice across the organization.

Skills

5+ years in Customer Success

Enterprise software experience

Security or systems integration domain

English & Arabic communication

Executive presence

Customer-first mindset

Consulting & project management

Data-driven decision making

Client-facing engagements

Willingness to travel up to 50%

Tools

Salesforce.com

Gainsight

Job description

At AlgoSec, what you do matters!

AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,300 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.

As we continue to expand our cloud and enterprise business globally, we are looking for a Customer Success Manager, to act as strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec’s solutions.

This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.

Reporting To: Customer Success TL

Location: Riyadh, Saudi Arabia (Home office)

What You’ll Do

• Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
• Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.
• Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.
• Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.
• Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.
• Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
• Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
• Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.

What We’re Looking For

• 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
• Proven experience managing strategic and enterprise-level customers with measurable success.
• Strong understanding of network security, governance, audit, risk, and compliance practices.
• Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
• Excellent consulting, project management, and data-driven decision-making skills.
• Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
• Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
• Resilient and adaptable in dynamic, fast-paced environments.
• Executive presence and ability to manage high-stakes conversations and escalations.
• Excellent communication skill in English and Arabic
• Willingness to travel up to 50% of the time

Nice to Have

• Experience with Salesforce.com and Gainsight.
• Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.

AlgoSec is an Equal Opportunity Employer committed to creating a friendly, diverse, and inclusive company culture.