Strategic CSM: Scale SaaS Ops & Drive Impact

MINDFREE Consulting | Insurance Talent Hub; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Equity options

Growth opportunity

Job summary

A growing SaaS solutions provider in Riyadh is looking for a Customer Success Manager to guide customers in maximizing value from their solutions. The role involves customer onboarding, relationship management, and collaborating with account managers to enhance satisfaction. Ideal candidates will have 3-5 years' experience in customer success. Competitive compensation and growth opportunities are offered.

Qualifications

• 3-5+ years in customer success or account management in SaaS or supply chain solutions.
• Exceptional verbal and written communication skills.
• Strong organizational skills for managing multiple customer engagements.

Responsibilities

• Lead and manage customer onboarding process and product adoption.
• Build strong relationships with key customer stakeholders.
• Gather customer feedback to improve product offerings.

Skills

Customer-Centric Approach

Communication Skills

Project Management

Collaboration

Proactive Problem-Solving

Data-Driven

Empathy and Relationship-Building

Adaptability

Job description

A growing SaaS solutions provider in Riyadh is looking for a Customer Success Manager to guide customers in maximizing value from their solutions. The role involves customer onboarding, relationship management, and collaborating with account managers to enhance satisfaction. Ideal candidates will have 3-5 years' experience in customer success. Competitive compensation and growth opportunities are offered.