SaaS Customer Success Manager: Drive Adoption & Revenue

WebEngage; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

MacBook for Engagers

Medical Insurance

Mental health program

Generous leave policy

Town-hall meetings

Autonomy & growth

Job summary

WebEngage in Riyadh is hiring a Customer Success Manager to own post-sales engagement for enterprise brands. You will drive retention, adoption, and upsell opportunities while coordinating with product, sales, and support teams.

The role requires 3–4 years of SaaS CS experience, a Bachelor’s in IT/CS, and MBA preferred. Strong communication and problem-solving are essential to train client teams and deliver actionable insights.

Qualifications

• 3–4 years SaaS Customer Success experience.
• Bachelor’s in IT/CS; MBA preferred.
• Excellent presentation and communication skills.
• Strong problem-solving and working knowledge of web applications such as HTML/JS/CSS and mobile platforms (iOS/Android).

Responsibilities

• Empathize with every aspect of the customer experience and focus on satisfaction and loyalty.
• Maintain high levels of customer engagement, including on-site meetings.
• Conduct usage and adoption reviews and propose solutions to challenges.
• Identify new uses for WebEngage to drive adoption and align with customer goals.
• Upsell and renewals to increase revenue per customer.
• Coach customers to become product experts and train their teams.
• Collaborate with cross-functional teams to translate needs into solutions for customers.
• Implement and optimize cross-channel retention campaigns for clients.
• Produce reports and presentations to explain insights and results to marketing professionals.
• Provide strong account management and keep clients informed of new products and services.

Skills

Customer Success

Communication skills

Problem solving

Cross-functional collaboration

Web technologies (HTML/JS/CSS)

Education

Bachelor's degree in IT/Computer Science

MBA preferred

Job description

WebEngage in Riyadh is hiring a Customer Success Manager to own post-sales engagement for enterprise brands. You will drive retention, adoption, and upsell opportunities while coordinating with product, sales, and support teams.

The role requires 3–4 years of SaaS CS experience, a Bachelor’s in IT/CS, and MBA preferred. Strong communication and problem-solving are essential to train client teams and deliver actionable insights.