SaaS Implementation Engineer — Ops Enablement

MINDFREE Consulting | Insurance Talent Hub; Riyadh; On-site; SAR 299,962 - 374,953; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Equity options

Innovative culture

Growth opportunities

Job summary

A leading SaaS startup in Riyadh is seeking an experienced Implementation Engineer to facilitate client onboarding. The role requires extensive experience in implementation, project coordination, and excellent communication skills to assist clients in navigating the platform. Candidates will contribute significantly to customer satisfaction through effective onboarding strategies. Competitive compensation and growth opportunities are available.

Qualifications

• 24+ years in implementation or technical support roles.
• Familiarity with APIs, system integrations, and data analysis.
• Experience in logistics, supply chain, or e-commerce is a plus.
• Ability to manage multiple tasks simultaneously.
• Strong communication skills for varied audiences.

Responsibilities

• Onboard and configure clients on the Omniful platform.
• Integrate external systems with Omniful’s APIs.
• Maintain project documentation and status updates.
• Support client training and resource creation.
• Gather customer feedback for product and process improvements.

Skills

Technical Aptitude

Project Coordination

Communication

Analytical Thinking

Customer-Centric Mindset

Detail-Oriented

Collaboration

Adaptability

Job description

A leading SaaS startup in Riyadh is seeking an experienced Implementation Engineer to facilitate client onboarding. The role requires extensive experience in implementation, project coordination, and excellent communication skills to assist clients in navigating the platform. Candidates will contribute significantly to customer satisfaction through effective onboarding strategies. Competitive compensation and growth opportunities are available.