Strategic CSM: Adoption & Retention Leader

Master-Works; Saudi Arabia; On-site; SAR 299,000 - 375,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking a Customer Success Manager. This role is crucial for ensuring customers achieve their desired outcomes with the firm's products, focusing on relationship management and data-driven insights. Candidates should have 3-5 years of experience in customer success and possess exceptional communication and problem-solving skills. Familiarity with CRM tools is a must. This position offers opportunities for growth and customer engagement.

Qualifications

• 3-5 years of experience in customer success, account management, or related role.
• Experience in SaaS, technology, or subscription-based business model is highly desirable.

Responsibilities

• Build and maintain strong relationships with assigned customers.
• Lead the onboarding process for new customers.
• Identify at-risk customers and develop action plans.
• Act as the voice of the customer within the organization.
• Track and analyze customer health metrics.
• Contribute to the development of customer success resources.

Skills

Exceptional communication

Presentation skills

Interpersonal skills

Problem-solving abilities

Strategic thinking

Project management

Organizational skills

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

A leading technology firm in Saudi Arabia is seeking a Customer Success Manager. This role is crucial for ensuring customers achieve their desired outcomes with the firm's products, focusing on relationship management and data-driven insights. Candidates should have 3-5 years of experience in customer success and possess exceptional communication and problem-solving skills. Familiarity with CRM tools is a must. This position offers opportunities for growth and customer engagement.