Spa Operations & Guest Experience Lead

Luxury Collection; Jeddah; On-site; SAR 201,000 - 312,000; Full time

Job summary

The Luxury Collection in Jeddah seeks an experienced Spa Operations Supervisor to oversee the delivery of spa services, coordination of staff, reservations, reception, and locker room areas, ensuring guest and employee satisfaction while helping achieve budget goals.

The role emphasizes supervising skincare, salon, and program coordination activities and maintaining service quality across all spa departments to deliver exceptional experiences for guests.

Qualifications

• High school diploma or GED required.
• 2 years experience in spa, guest services, or related professional area.

Responsibilities

• Assumes the responsibilities of the Spa Director in his/her absence.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports to assist in financial management.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on the property financial goals and managing to achieve or exceed budgeted goals.
• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
• Supports employee recognition and performance feedback and maintains open communication with staff.

Education

High school diploma or GED

Job description

The Luxury Collection in Jeddah seeks an experienced Spa Operations Supervisor to oversee the delivery of spa services, coordination of staff, reservations, reception, and locker room areas, ensuring guest and employee satisfaction while helping achieve budget goals.

The role emphasizes supervising skincare, salon, and program coordination activities and maintaining service quality across all spa departments to deliver exceptional experiences for guests.