Spa & Wellness Operations Leader | Growth & Benefits

Mandarin Oriental Hotel Group Limited; Riyadh; On-site; SAR 279,000 - 446,000; Full time

Benefits offered by this job

Health insurance

MOstay programme

Career development

Retirement plans

Wellbeing benefits

Job summary

Mandarin Oriental Al Faisaliah Riyadh is seeking a Spa Operations Manager to oversee the entire Spa & Wellness facility, ensuring exceptional guest experiences and alignment with MOHG standards. Based in Riyadh, you will manage team performance, scheduling, and service delivery in a luxury environment.

You will drive standards, monitor KPIs, and lead trainings while maintaining strong financial controls and supplier relationships within a renowned luxury hotel group.

Responsibilities

• Ensure spa operations meet MO group standards and brand expectations.
• Oversee scheduling, rosters, annual leave and holidays for spa staff.
• Monitor guest interactions and service quality across all touchpoints.
• Manage purchasing requests and inventory for spa, beauty and wellness.
• Track KPIs and ensure monthly reporting and analytics are up to date.
• Lead monthly staff meetings and distribute minutes to team.
• Develop staff training plans and product knowledge for all team members.
• Ensure compliance with corporate policies and local regulations.

Job description

Mandarin Oriental Al Faisaliah Riyadh is seeking a Spa Operations Manager to oversee the entire Spa & Wellness facility, ensuring exceptional guest experiences and alignment with MOHG standards. Based in Riyadh, you will manage team performance, scheduling, and service delivery in a luxury environment.

You will drive standards, monitor KPIs, and lead trainings while maintaining strong financial controls and supplier relationships within a renowned luxury hotel group.