Spa Manager - 5-Star Boutique Luxury Hotel - KSA

Black Pearl Consult; Riyadh; On-site; SAR 167,000 - 391,000; Full time

Job summary

Black Pearl Consult in Riyadh is seeking a Spa Manager to oversee all spa operations and guest experiences. You will lead a multidisciplinary team, ensure top hygiene standards, and drive service innovations that enhance relaxation and wellness outcomes.

The role emphasizes budgeting, strategic planning, and collaboration with marketing to boost guest engagement and revenue. A diploma in Spa Management and 5+ years of spa leadership are preferred, with flexible scheduling during high-demand

Qualifications

• Diploma/degree in Spa Management or related field preferred.
• Certifications in Beauty Therapy, Massage, or Wellness advantageous.
• Minimum 5 years in health club or hotel spa management.
• Pre-opening experience preferred.
• 5 working days per week with 2 days off.
• Strong verbal and written communication skills.

Responsibilities

• Oversee daily spa operations, cleanliness, and guest satisfaction.
• Schedule facility usage for smooth operation and peak efficiency.
• Monitor service quality and implement improvements.
• Prepare annual budget with Rooms Division and manage costs.
• Analyze revenues and drive actions to meet financial goals.
• Lead recruitment, training, and ongoing staff development.
• Collaborate with Health & Wellness professionals for specialty services.
• Coordinate promotions with Marketing for guest engagement.
• Engage in executive meetings to report spa performance.

Skills

Staff management

Budgeting

Communication

Guest satisfaction

Education

Spa Management degree/diploma

Job description

Riyadh, Saudi Arabia | Posted on 07/09/2025

The Spa Manager will be responsible for overseeing the full operations of the spa and wellness facility, ensuring exceptional customer experiences through high-quality services, effective team management, and adherence to hygiene and safety standards. The role requires strategic planning, service innovation, and a commitment to delivering the best possible relaxation and wellness experiences.

Key Responsibilities

• Supervise and manage all daily operations of the spa including cleanliness, maintenance, and guest satisfaction.
• Schedule spa facility usage to ensure smooth operation and peak efficiency.
• Monitor and maintain the highest standards of service quality.
• Prepare the annual budget in collaboration with the Rooms Division, and oversee cost control measures.
• Analyze service revenues and take proactive actions to meet financial goals.
• Introduce and update service offerings, based on guest preferences and industry trends.
• Collaborate with health and wellness professionals for specialized services or private sessions.
• Evaluate guest satisfaction regularly and adapt services based on feedback.
• Lead the recruitment, training, and continuous development of spa staff.
• Organize work shifts in line with guest demand and business peak times.
• Work closely with the Marketing Department on promotions and guest engagement strategies.
• Handle guest concerns or complaints to ensure complete satisfaction.
• Develop internal promotions and exclusive offerings to increase footfall and loyalty.
• Participate in executive meetings, providing insights on spa performance and improvement strategies.

Requirements

• A diploma or degree in Spa Management, Hospitality, or a related field is preferred.
• Additional certifications in Beauty Therapy, Massage, or Wellness are highly advantageous.
• Minimum 5 years of experience in health club or hotel spa management.
• Pre-opening experience is preferred.
• 5 working days per week with 2 days off.
• Flexibility required during high-demand seasons.
• The target joining date will be this month.
• Strong verbal and written communication skills are essential.