Spa Manager - 5-Star Boutique Luxury Hotel - KSA

Black Pearl Int'l Corp; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading spa management company in Riyadh, Saudi Arabia, is seeking a Spa Manager. The successful candidate will supervise daily operations, manage budgets, and ensure high service quality. Ideal candidates should have at least 5 years of spa management experience and effective communication skills. This role requires flexibility during peak seasons and strong leadership qualities to enhance guest satisfaction.

Qualifications

• Minimum 5 years of experience in health club or hotel spa management.
• Pre-opening experience preferred.
• Flexibility required during high-demand seasons.

Responsibilities

• Supervise daily spa operations, ensuring cleanliness and guest satisfaction.
• Schedule spa usage to maintain peak efficiency.
• Prepare annual budget in collaboration with the Rooms Division.

Skills

Strong verbal and written communication skills

Guest satisfaction management

Budget management

Spa operations supervision

Education

Diploma or degree in Spa Management, Hospitality, or related field

Certifications in Beauty Therapy, Massage, or Wellness

Job description

Key Responsibilities

• Supervise daily spa operations, ensuring cleanliness, maintenance, and guest satisfaction.
• Schedule spa usage to maintain peak efficiency.
• Maintain the highest service quality standards.
• Prepare the annual budget in collaboration with the Rooms Division and oversee cost‑control measures.
• Analyze service revenues and implement proactive actions to meet financial goals.
• Introduce and update service offerings based on guest preferences and industry trends.
• Collaborate with health and wellness professionals for specialized services or private sessions.
• Evaluate guest satisfaction regularly and adapt services based on feedback.
• Lead recruitment, training, and continuous development of spa staff.
• Organize work shifts in line with guest demand and business peak times.
• Work closely with Marketing on promotions and guest engagement strategies.
• Handle guest concerns or complaints to ensure complete satisfaction.
• Develop internal promotions and exclusive offerings to increase footfall and loyalty.
• Participate in executive meetings, providing insights on spa performance and improvement strategies.

Qualifications

• Diploma or degree in Spa Management, Hospitality, or a related field (preferred).
• Additional certifications in Beauty Therapy, Massage, or Wellness are highly advantageous.
• Minimum 5 years of experience in health club or hotel spa management.
• Pre‑opening experience preferred.
• 5 working days per week with 2 days off.
• Flexibility required during high‑demand seasons.
• Strong verbal and written communication skills essential.
• Willingness to work in Riyadh, Saudi Arabia.

Location: Riyadh, Saudi Arabia.