Soft Services Manager (KSA) - Join Our Talent Pool

Serco; Remote; SAR 200,000 - 300,000; Full time

Job summary

A leading public services provider in Saudi Arabia is building a talent pool for future roles, including a Soft Services Manager. This manager will oversee operations in facilities management, leading a team to ensure service excellence. Ideal candidates will have 5-7 years in consultancy services, relevant engineering qualifications, and an affiliation with the Saudi Council of Engineers. Join this team dedicated to transforming public services and celebrating diversity.

Benefits

Access to Global Employee Networks

Diversity and inclusion initiatives

Qualifications

• 5-7 years of experience in senior consultancy services.
• Experience in Soft Services Facilities Management in complex environments.
• Affiliation with the Saudi Council of Engineers and certifications like BICS/ISSA are a plus.

Responsibilities

• Manage daily operations and performance of the Soft Services Department.
• Lead, support, and coach team members to achieve objectives.
• Develop and deliver monthly activity reports for senior management.
• Collaborate with stakeholders to ensure service excellence.
• Conduct KPI and SLA inspections.
• Maintain compliance with statutory regulations.
• Identify and address risks related to departmental outputs.

Skills

Operational management

Leadership and coaching

Stakeholder collaboration

KPI and SLA management

Risk identification

Education

Degree in a relevant engineering discipline

Project management qualifications (PMP, Prince 2)

Job description

Soft Services Manager – Join Our Talent Pool

Make a Difference Every Day

Be Part of a World-Class Team

Serco Middle East has been transforming public services since 7, delivering excellence across sectors like Transport, Healthcare, Citizen Services, and Defence. Our partnerships with government and semi-government entities reflect our commitment to world‑class service delivery, and we’re proud of the achievements we’ve made together.

As part of our continuous growth in the Kingdom of Saudi Arabia, we’re building a talent pool for future opportunities, including a potential role for a Soft Services Manager specialising in Soft Services Facilities Management. This is not an active role but an opportunity to express your interest in future openings.

Inclusivity at Our Core

At Serco, we celebrate diversity and are committed to inclusivity. We welcome talent from all backgrounds and offer equal opportunities to all individuals, ensuring a workplace where everyone feels valued and respected.

Key Accountabilities

• Manage the daily operations and performance of the Soft Services Department, including Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration.
• Lead, support, and coach team members to achieve company and client objectives.
• Develop and deliver monthly activity reports for senior management and service users.
• Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
• Conduct KPI and SLA inspections, ensuring optimal service delivery.
• Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations.
• Identify and address risks related to departmental outputs and escalation issues as required.

What We’re Looking For

We’re seeking dynamic professionals with a strong background in Soft Services Facilities Management :

• Years of experience in similar roles within complex environments.
• 5-7 years in senior consultancy services.
• A degree in a relevant engineering discipline; project management qualifications (PMP, Prince 2) preferred.
• Affiliation with the Saudi Council of Engineers and certifications such as BICS / ISSA are a plus.

Why Serco?

At Serco, every team member contributes to delivering essential public services worldwide. By joining our talent pool, you’ll position yourself to be part of a team that’s redesigning and improving public services for the benefit of everyone.

What We Offer

When you join Serco in the future, you’ll enjoy access to our Global Employee Networks, including :

• SercoInspire (Gender)
• SercoEmbrace (Multicultural)
• SercoUnlimited (Disability)

These networks are driven by colleagues passionate about fostering diversity, inclusion, and belonging.

Express Your Interes

If you’re a highly motivated, adaptable, and skilled professional interested in shaping the future of public services with Serco, we’d love to hear from you. Submit your application to join our talent pool and stay connected for updates on future roles.

Together, let’s make a difference every day.