Soft Services Manager

Domo Ventures W.L.L.; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading janitorial service provider in Jeddah is seeking an experienced janitorial manager. The role requires developing operational plans, managing a team, and ensuring high standards of cleanliness in a 5-star hotel environment. Candidates should have 10-15 years of janitorial experience and be flexible with work hours, including nights and weekends.

Qualifications

• 10-15 years of janitorial experience required.
• Expertise in 5-star hotel settings is mandatory.
• Flexibility to work nights, weekends, and holidays is essential.

Responsibilities

• Develop and implement the operational plan for the janitorial department.
• Uphold cleanliness and safety standards.
• Train and evaluate cleaning supervisors.
• Manage day-to-day janitorial operations.
• Serve as primary contact for service inquiries.
• Address complaints regarding cleaning services.
• Maintain departmental work schedule.

Skills

Operational planning

Team management

Customer service

Training and development

Communication

Education

Bachelor's degree in hospitality management

Job description

Responsibilities

• Develop and implement an annual operational plan for the janitorial department, outlining strategic goals, resource allocation, and budget management.
• Uphold and enforce the highest standards of cleanliness, safety, and professional conduct within the janitorial team, ensuring consistent delivery of exceptional service.
• Oversee the training and evaluation of cleaning supervisors, fostering continuous development to enhance skillsets and leadership capabilities.
• Manage the day-to-day operations of the janitorial department, ensuring efficient personnel allocation and scheduling to deliver seamless service across all areas.
• Serve as the primary point of contact for all janitorial service inquiries, maintaining effective communication and collaboration with all levels of management, staff, guests, and stakeholders.
• Proactively address guest and internal customer complaints regarding cleaning services, resolving issues in a courteous and timely manner to ensure guest satisfaction.
• Develop and maintain the departmental work schedule, ensuring proper staffing allocation for events and high-traffic periods to maintain exceptional customer experience.

Requirements

• Bachelors degree in hospitality management
• 10-15 years of janitorial experience.
• 5-star hotel expertise.
• Demonstrate flexibility and willingness to work nights, weekends, and holidays as required.