Service Center Specialist (Tamheer)

I10426 General Electric Medical Services Company; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading healthcare technology company is seeking a Service Center Specialist (Tamheer) to manage customer support and service operations in Riyadh. You'll be responsible for handling customer calls, managing job tasks, and ensuring customer satisfaction through effective issue resolution. Strong communication and problem-solving skills are essential for this role in a dynamic and innovative environment.

Qualifications

• Ability to handle customer calls and manage callbacks.
• Experience in job management and tracking corrective jobs.
• Proficient in executing FMI and coordinating service operations.

Responsibilities

• Handle customer calls and callbacks.
• Create, track, and close corrective jobs.
• Manage remote service transfers and site visit changes.
• Ensure ongoing customer satisfaction.

Skills

Customer call handling

Job management

FMI execution

Remote service management

Problem-solving

Job description

Service Center Specialist (Tamheer) page is loaded

Service Center Specialist (Tamheer)

Apply locations: Riyadh

Time type: Full time

Posted on: Posted 30+ Days Ago

Job Requisition ID: R4017266

Job Description Summary

The Service Center Specialist (Tamheer) will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. The Customer Service Center Specialist is responsible for customer call handling, job management, FMI (Field Modification Instruction) execution, and supporting customer service across LCT.

Job Responsibilities

• Handle customer calls and callbacks
• Create, track, and close corrective jobs
• Manage remote service transfers
• Process customer site visit date change requests
• Manage remote connectivity and power & grounding jobs
• Execute FMI, installation, options & upgrades (O&U), helium refill operations
• Dispatch field team members efficiently considering engineering proficiency and geographical circumstances
• Monitor and follow up on down systems and hot issues until resolution and customer satisfaction
• Ensure ongoing customer satisfaction through efficient planning and timely resolution of issues

Additional Information

Relocation Assistance Provided: No

About Us

At GE HealthCare, we see possibilities through innovation. We partner with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. We aim to create better tools for better patient care, building a healthier future and living our purpose to make healthcare accessible without limits.