Service Advisor (Automobile)

شركة القرعاوي لصيانة السيارات; Al-Hofuf; On-site; SAR 30,000 - 50,000; Full time

Job summary

A leading automotive maintenance company in Saudi Arabia is looking for a Service Advisor to greet customers, manage service requests, and provide excellent customer support. The ideal candidate will have proven experience in an automotive workshop, strong knowledge of vehicle maintenance processes, and excellent communication skills. This role offers competitive salary and growth opportunities within a multi-branch environment.

Benefits

Competitive salary + incentives

Professional work environment

Growth opportunities

Qualifications

• Proven experience as a Service Advisor in an automotive workshop.
• Strong knowledge of vehicle maintenance and repair processes.
• Fluent in Arabic & English preferred.
• Ability to work under pressure and meet service targets.

Responsibilities

• Greet customers and understand vehicle concerns clearly.
• Prepare job cards and explain required services and costs.
• Coordinate with technicians and workshop supervisors.
• Update customers on service progress and delivery timelines.
• Ensure accurate invoicing and smooth vehicle handover.

Skills

Customer-focused attitude

Strong knowledge of vehicle maintenance

Excellent communication skills

Basic computer skills

Problem-solving skills

Job description

Industry: Automotive Maintenance & Spare Parts

🚗 Service Advisor – Automotive

Location: Saudi Arabia (Khobar / Riyadh / Buraidah / Unaizha )

Industry: Automotive Maintenance & Spare Parts

Job Responsibilities

• Greet customers and understand vehicle concerns clearly
• Prepare job cards and explain required services and costs
• Coordinate with technicians and workshop supervisors
• Ensure customer approval for estimates, advances, and additional jobs
• Update customers on service progress and delivery timelines
• Ensure accurate invoicing and smooth vehicle handover
• Handle customer complaints professionally and ensure satisfaction
• Maintain service records and follow company SOPs

Requirements

• Proven experience as a Service Advisor in an automotive workshop
• Strong knowledge of vehicle maintenance and repair processes
• Excellent communication skills (Arabic & English preferred)
• Customer-focused attitude with problem-solving skills
• Basic computer skills (ERP / service software knowledge is a plus)
• Ability to work under pressure and meet service targets

What We Offer

• Competitive salary + incentives
• Professional work environment
• Growth opportunities within a multi-branch automotive company