Senior Technical Support

TAWANTECH; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading digital banking company in Saudi Arabia is seeking a motivated and bilingual professional to join their Digital Banking Support Team. The successful candidate will provide frontline support for retail and corporate clients across various digital banking platforms, ensuring an excellent customer experience. This role requires a combination of banking knowledge, strong communication skills in Arabic and English, and the ability to coordinate effectively with IT and operations teams. Opportunities for career growth in a dynamic work culture are offered.

Benefits

Career growth opportunities

Collaborative workplace culture

Qualifications

• 4-6 years of experience in banking customer support or digital channel operations.
• Understanding of retail and corporate banking products and digital platforms.
• Preferred: Experience in Saudi banking sector or financial services institutions.

Responsibilities

• Handle customer inquiries related to digital banking platforms.
• Log, track, and follow up on issues until resolution.
• Support onboarding and activation of corporate clients.

Skills

Bilingual communication (Arabic & English)

Customer support

Coordination abilities

Basic technical knowledge of banking systems

Education

Bachelor’s degree in Business Administration, Information Technology, or related field

Tools

CRM systems

Ticketing systems

Job description

About the Role: We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team. The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels—including internet banking, mobile banking, and corporate e‑channels. This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

Key Responsibilities

• Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
• Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
• Coordinate with IT and operations teams to resolve technical or functional issues.
• Support the onboarding and activation of corporate clients on digital banking channels.
• Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
• Prepare daily and weekly reports on customer cases, common issues, and resolutions.
• Contribute to improving customer experience by identifying recurring problems or service gaps.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 4–6 years of experience in banking customer support or digital channel operations.
• Understanding of retail and corporate banking products and digital platforms.
• Excellent communication and interpersonal skills in Arabic and English.
• Strong follow‑up and coordination abilities.
• Basic technical knowledge related to online or mobile banking systems is an advantage.
• Preferred: Experience in Saudi banking sector or financial services institutions.
• Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).

What We Offer

• A dynamic role within a leading digital banking environment.
• Exposure to both retail and corporate client support.
• Career growth opportunities and a collaborative workplace culture.