Senior Account Manager

Yokogawa; Al Khobar; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading industrial automation company in Al Khobar is seeking a dynamic professional to manage key accounts and develop customer relationships. The ideal candidate will have a Bachelor’s Degree, 3 to 6 years of experience in customer relationship management, and proficiency in sales strategy development. This role offers opportunities for career growth in a collaborative environment that values integrity and respect.

Qualifications

• 3 to 6 years of experience in customer management roles.
• Experience supervising and directing teams for performance improvements.

Responsibilities

• Manage and develop important customer relationships.
• Implement relationship management plans for existing customer accounts.
• Tailor presentations and gather information during meetings.
• Identify products/services that meet customer needs.
• Maintain customer data in the CRM system.

Skills

Customer Relationship Management

Sales Strategy Development

Effective Communication

Education

Bachelor’s Degree or equivalent

Job description

About Yokogawa

Yokogawa is a leading provider of industrial automation, test and measurement, information systems and industrial services. Our aim is to shape a better future through supporting the energy transition, (bio)technology, AI, industrial cybersecurity and more. We are committed to the UN sustainable development goals.

About The Team

Our 18,000 employees work in over 60 countries with a single corporate mission: “co-innovate tomorrow”. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer great career opportunities in a truly global culture valued on respect, collaboration, integrity and gratitude.

Responsibilities

• Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues and/or manage an account team delivering day‑to‑day support. Customers include mid‑tier companies and multinational corporates.
• Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers and enable effective two‑way flow of information.
• Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to presentations to decision makers and influencers and ask relevant questions to gather information.
• Sell Customer Propositions: Identify complex standard products and/or services offered by the organization that meet the customer’s needs and present them with a clear rationale and standard commercial terms.
• Promoting Customer Focus: Collaborate internally and work as the customer champion in cross‑functional teams to build strong external customer relationships.
• Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers.
• CRM Data: Enter customer information into the CRM system to ensure the organization has quality data and maintain up‑to‑date data.
• Sales Opportunities Creation: Develop a personal network within the sales territory, represent the organization at trade shows and other events to identify sales opportunities and promote the organization.
• Operational Compliance: Maintain and renew a deep knowledge of the organization’s policies and procedures and ensure own work adheres to required standards.
• Personal Capability Building: Develop own capabilities through assessment, development planning activities, formal and informal training and coaching; gain or maintain external professional accreditation where relevant.

Qualifications

• Education: Bachelor’s Degree or equivalent level.
• General Experience: 3 to 6 years of experience enabling job holder to deal with the majority of situations and to advise others.
• Managerial Experience: 13 months to 3 years of supervising and directing people and other resources to achieve specific results within limited timeframes.

Equal Opportunity Employer

Yokogawa is an Equal Opportunity Employer. We actively recruit, develop, and promote people from a variety of backgrounds. We will not discriminate based on race, color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations, or any other circumstances.