Salesforce Support Engineer - Scale SaaS Impact

Foodics; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

A leading restaurant-tech company in Riyadh is seeking a Salesforce Support Engineer to enhance internal and external support operations. The ideal candidate will have 5–7 years of experience in technical support roles, strong hands-on experience with Salesforce Sales Cloud & Service Cloud, and a customer-centric mindset. This role involves handling support tickets, maintaining data accuracy, and collaborating across teams in a fast-paced SaaS environment.

Benefits

Competitive compensation packages

Continuous learning & development programs

High ownership and real impact opportunities

Qualifications

• 5–7 years of experience in technical support roles, ideally in product-driven or SaaS environments.
• Strong hands-on experience with Sales Cloud & Service Cloud.
• Proficiency in incident handling and escalation processes.

Responsibilities

• Handle, triage, and resolve Salesforce Sales Cloud and Service Cloud support tickets efficiently.
• Assist with Salesforce integration troubleshooting including REST/SOAP API interactions.
• Document findings, prepare reports, and maintain high SLAs and support standards.

Skills

Sales Cloud

Service Cloud

SOQL/SOSL querying

Apex programming

Analytical problem-solving

Customer-centric mindset

Education

Bachelor’s degree in Computer Science

Tools

Salesforce

Data Loader

CI/CD tools (Copado, Gearset)

Job description

A leading restaurant-tech company in Riyadh is seeking a Salesforce Support Engineer to enhance internal and external support operations. The ideal candidate will have 5–7 years of experience in technical support roles, strong hands-on experience with Salesforce Sales Cloud & Service Cloud, and a customer-centric mindset. This role involves handling support tickets, maintaining data accuracy, and collaborating across teams in a fast-paced SaaS environment.