Sales Service Engineer

Eaton Arabia; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading energy management company in Dammam is seeking a Sales Service Engineer to drive its services sales strategy. The ideal candidate will have a Bachelor's degree in Electrical Engineering and 2-3 years of experience in technical sales or customer service. This role involves generating sales, managing client relationships, and collaborating with engineering teams to enhance market presence. Fluency in English and Arabic is essential.

Qualifications

• 2-3 years of experience in technical sales or engineering support preferred.
• Familiarity with IEC, ANSI/NEMA standards required.
• Strong ability to close deals and handle objections.

Responsibilities

• Generate and maximize services sales to achieve revenue targets.
• Track and respond to customer RFQs efficiently.
• Develop and execute customer engagement plans.

Skills

Technical sales expertise

Customer relationship management

Fluency in English

Fluency in Arabic

Proficient in Microsoft Office

Education

Bachelor’s degree in Electrical Engineering or related field

Tools

CRM software

MS Project

Job description

EATON Arabia is a joint venture between Eaton, a global power management leader, and Abunayyan Holding, a key Saudi industrial player. We provide cutting-edge electrical solutions like LV/MV switchgear, MCCs, and power distribution systems across the Middle East. Serving sectors like oil & gas, utilities, and infrastructure, we combine global innovation with local expertise. Our team drives sustainable energy solutions while maintaining operational excellence. Join us to grow your career with an industry leader shaping the region’s energy future.

As part of our continued growth, Eaton Arabia is seeking a dynamic Sales Service Engineer to join our team. This critical role will drive our services sales strategy, ensuring profitable growth while strengthening customer relationships across the region. If you're a technical sales professional with expertise in power distribution systems and a passion for delivering solutions, we want to hear from you.

Key Responsibilities

• Generate and maximize services sales to achieve revenue and profitability targets.
• Track and respond to customer RFQs (Request for Quotations) efficiently.
• Secure order bookings by following up on proposals and negotiations.
• Develop and execute customer engagement plans, including regular visits and follow-ups.
• Maintain and grow relationships with clients, particularly those with existing installed base equipment.
• Manage key accounts professionally, ensuring high customer satisfaction.
• Identify and monitor project opportunities, ensuring close follow-up for successful conversion.
• Collaborate with Estimation Engineers to prepare and submit timely, competitive quotations.
• Prepare comprehensive offers in standardized formats.
• Lead negotiation meetings, technical evaluations, and clarification discussions.
• Analyze competitor activities and provide monthly market insights.
• Maintain customer and project profiles, recommending sales strategies to management.
• Provide accurate and timely sales reports to leadership.
• Achieve sales and profit targets in alignment with company objectives.
• Build and nurture long-term relationships with major clients, consultants, and engineering firms.
• Organize technical seminars and meetings to enhance Eaton’s market presence.
• Explore strategic partnerships and alliances for sustainable business growth.

Required Qualifications & Skills

• Bachelor’s degree in Electrical Engineering (or related field).
• 2-3 years in technical sales, customer service, or engineering support (preferably in LV/MV switchgear, MCC, or power distribution systems).
• Familiarity with IEC, ANSI/NEMA standards.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), MS Project.
• Fluency in English & Arabic (written and spoken).
• Strong ability to close deals, handle objections, and present solutions effectively.
• Capability to assess market trends, competitor strategies, and customer needs.
• Excellent interpersonal skills, self-motivation, and ability to manage client relationships.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects.

Preferred Qualifications

• Experience with CRM tools for sales tracking.
• Knowledge of Eaton’s product portfolio or similar industrial solutions.
• Previous experience in B2B sales within the Gulf/Middle East market.

Join us in shaping the future of energy management while contributing to the region’s economic and technological advancement.