Room Service Attendant | Upsell & Guest Experience

Kempinski Hotels; Al Khobar; On-site; SAR 45,000 - 65,000; Full time

Job summary

Kempinski Hotels in Al Khobar, Saudi Arabia, seeks a food & beverage service colleague to provide courteous, professional guest service in the assigned outlet. You will be responsible for upselling, maintaining standards, and ensuring guest satisfaction.

You must be knowledgeable about all hotel services and products, operate the POS system, and work closely with the kitchen and service team to deliver seamless dining experiences.

Qualifications

• Knowledge of hotel F&B services and products.
• Excellent guest service and upselling abilities.
• Strong communication and teamwork in a fast-paced outlet.

Responsibilities

• Provide courteous, professional service to guests in the assigned outlet.
• Upsell menu items to maximize guest satisfaction and sales.
• Operate the POS system accurately and efficiently.
• Maintain cleanliness and organization of the outlet and surrounding areas.
• Report guest feedback and satisfaction to supervisors and follow up.

Skills

Upselling

Customer service

POS system

F&B knowledge

Communication

Tools

POS system

Job description

Kempinski Hotels in Al Khobar, Saudi Arabia, seeks a food & beverage service colleague to provide courteous, professional guest service in the assigned outlet. You will be responsible for upselling, maintaining standards, and ensuring guest satisfaction.

You must be knowledgeable about all hotel services and products, operate the POS system, and work closely with the kitchen and service team to deliver seamless dining experiences.