VIP Guest Relations Assistant

Kempinski Hotels; Al Khobar; On-site; SAR 90,000 - 130,000; Full time

Job summary

Kempinski Hotels in Saudi Arabia is seeking an Assistant Guest Relations Manager (Saudis only) in Al Khobar to lead the Guest Relations section and uphold Kempinski’s service standards. You will act as a representative of hotel management, handling guest relations matters to ensure guest satisfaction.

Responsibilities include VIP coordination, information gathering on guest stays, addressing complaints professionally, and collaborating with FOM/AFOM to tailor VIP itineraries and services as

Responsibilities

• Manage the Guest Relation Section and deliver professional service
• Represent hotel management and address guest issues
• Maintain VIP guest knowledge and coordinate events
• Collect feedback and share insights with departments
• Welcome and assist guests and VIPs upon arrival
• Handle complaints and coordinate follow-up actions

Job description

Kempinski Hotels in Saudi Arabia is seeking an Assistant Guest Relations Manager (Saudis only) in Al Khobar to lead the Guest Relations section and uphold Kempinski’s service standards. You will act as a representative of hotel management, handling guest relations matters to ensure guest satisfaction.

Responsibilities include VIP coordination, information gathering on guest stays, addressing complaints professionally, and collaborating with FOM/AFOM to tailor VIP itineraries and services as