Room Service Waiter / Waitress

Kempinski Hotels; Al Khobar; On-site; SAR 45,000 - 65,000; Full time

Job summary

Kempinski Hotels in Al Khobar, Saudi Arabia, seeks a food & beverage service colleague to provide courteous, professional guest service in the assigned outlet. You will be responsible for upselling, maintaining standards, and ensuring guest satisfaction.

You must be knowledgeable about all hotel services and products, operate the POS system, and work closely with the kitchen and service team to deliver seamless dining experiences.

Qualifications

• Knowledge of hotel F&B services and products.
• Excellent guest service and upselling abilities.
• Strong communication and teamwork in a fast-paced outlet.

Responsibilities

• Provide courteous, professional service to guests in the assigned outlet.
• Upsell menu items to maximize guest satisfaction and sales.
• Operate the POS system accurately and efficiently.
• Maintain cleanliness and organization of the outlet and surrounding areas.
• Report guest feedback and satisfaction to supervisors and follow up.

Skills

Upselling

Customer service

POS system

F&B knowledge

Communication

Tools

POS system

Job description

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction

Department: Food & Beverage

Location: Saudi Arabia - Al Khobar

Key Responsibilities

• Responsible to Assistant Room Service Manager & Room Service Manager.


• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.


• A courteous, professional and efficient service is provided at all times.


• All duties and tasks are performed as per the tasks required at the outlet.


• Be knowledgeable of all services and products offered by the hotel.


• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.


• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.


• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.


• Ensure that the place of work and surrounding area is kept clean and organized at all times.


• Successfully perform opening and closing procedures established for the assigned outlet


• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.


• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.


• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.


• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.


• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.


• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.


• Undertake reasonable tasks and secondary duties as assigned by the Department Head.


• Respond to any changes in the department as dictated by the hotel management.


• Assist in carrying out scheduled inventories of products and operating equipment.


• Perform any other assigned reasonable duties and responsibilities as assigned.


• Projecting at all times a positive and motivated attitude and exercise self-control.


• Ensure that food & beverage service is available for all hotel rooms & suites.


• Correct Service procedures as per the outlines standard of performance


• Ensure communication between Kitchen, Order taker and service team members.


• Required reasonable command of local language and English.


• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.