Guest Experience Waiter | Upsell & Top-Tier Service

Kempinski Hotels; Al Khobar; On-site; SAR 24,000 - 36,000; Full time

Job summary

Kempinski Hotels in Al Khobar, Saudi Arabia, is seeking a guest-focused server to deliver food and beverages in the outlet, upholding Kempinski’s standards to maximize guest satisfaction. You will provide courteous, professional service, upsell menu items, and maintain high personal hygiene and appearance.

Responsibilities include punctuality, product knowledge, POS operation, keeping the area clean, and collaborating with the team to ensure a seamless guest experience across shifts.

Qualifications

• Experience in food & beverage service.
• Excellent guest relations and communication skills.
• Ability to upsell and explain menu items.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Provide courteous, professional, efficient and flexible service.
• Maintain high standards of personal appearance and hygiene.
• Be knowledgeable about all services and products offered by the hotel.
• Operate the POS system and handle guest inquiries promptly.
• Maintain cleanliness and organization of the outlet and surrounding area.
• Assist in opening and closing procedures and report guest feedback.

Skills

Customer service

Upselling

F&B service

Job description

Kempinski Hotels in Al Khobar, Saudi Arabia, is seeking a guest-focused server to deliver food and beverages in the outlet, upholding Kempinski’s standards to maximize guest satisfaction. You will provide courteous, professional service, upsell menu items, and maintain high personal hygiene and appearance.

Responsibilities include punctuality, product knowledge, POS operation, keeping the area clean, and collaborating with the team to ensure a seamless guest experience across shifts.