Restaurant Host (Only Saudis)

Kempinski Hotels; Al Khobar; On-site; SAR 60,000 - 90,000; Full time

Job summary

Kempinski Hotels in Saudi Arabia is seeking a guest-focused F&B professional to provide courteous and efficient service in the assigned outlet. You will upsell menu items, maintain cleanliness, and assist guests with inquiries while coordinating with other hotel departments.

Maintaining a premium standard aligned with Kempinski's DNA, you will ensure guest satisfaction and smooth operation during service, with attention to dress code and grooming as required.

Qualifications

• Experience in food and beverage service preferred.
• Ability to upsell and explain menu items.
• Maintain high standards of personal hygiene and appearance.

Responsibilities

• Provide courteous, professional, and efficient service to guests.
• Upsell all items and offer alternatives.
• Keep work area clean and organized; ensure opening/closing procedures are followed.
• Handle guest inquiries and report complaints to supervisors.
• Operate the POS system and process transactions.
• Coordinate with related departments to ensure guest satisfaction.

Skills

Customer service

Upselling

POS operation

Teamwork

Tools

POS system

Job description

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.

Department: Food & Beverage

Location: Saudi Arabia - Al Khobar

Key Responsibilities

• Responsible to Assistant Restaurant Manager / Restaurant Manager
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Maintain and update the restaurants guest history.
• Maintain a legible and up to date reservation book.
• Maintain and coordinate the printing of the respective restaurant menus.
• Maintain excellent communication to all related departments i.e.
  • Guest Services and Concierge departments
  • Restaurant Reservations
  • All other F&B outlets, In Room dining and Banquet Service
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.