Restaurant Host & Guest Experience Specialist

Kempinski Hotels; Al Khobar; On-site; SAR 60,000 - 90,000; Full time

Job summary

Kempinski Hotels in Saudi Arabia is seeking a guest-focused F&B professional to provide courteous and efficient service in the assigned outlet. You will upsell menu items, maintain cleanliness, and assist guests with inquiries while coordinating with other hotel departments.

Maintaining a premium standard aligned with Kempinski's DNA, you will ensure guest satisfaction and smooth operation during service, with attention to dress code and grooming as required.

Qualifications

• Experience in food and beverage service preferred.
• Ability to upsell and explain menu items.
• Maintain high standards of personal hygiene and appearance.

Responsibilities

• Provide courteous, professional, and efficient service to guests.
• Upsell all items and offer alternatives.
• Keep work area clean and organized; ensure opening/closing procedures are followed.
• Handle guest inquiries and report complaints to supervisors.
• Operate the POS system and process transactions.
• Coordinate with related departments to ensure guest satisfaction.

Skills

Customer service

Upselling

POS operation

Teamwork

Tools

POS system

Job description

Kempinski Hotels in Saudi Arabia is seeking a guest-focused F&B professional to provide courteous and efficient service in the assigned outlet. You will upsell menu items, maintain cleanliness, and assist guests with inquiries while coordinating with other hotel departments.

Maintaining a premium standard aligned with Kempinski's DNA, you will ensure guest satisfaction and smooth operation during service, with attention to dress code and grooming as required.