Waiter (Lebanese restaurant)

Kempinski Hotels; Al Khobar; On-site; SAR 24,000 - 36,000; Full time

Job summary

Kempinski Hotels in Al Khobar, Saudi Arabia, is seeking a guest-focused server to deliver food and beverages in the outlet, upholding Kempinski’s standards to maximize guest satisfaction. You will provide courteous, professional service, upsell menu items, and maintain high personal hygiene and appearance.

Responsibilities include punctuality, product knowledge, POS operation, keeping the area clean, and collaborating with the team to ensure a seamless guest experience across shifts.

Qualifications

• Experience in food & beverage service.
• Excellent guest relations and communication skills.
• Ability to upsell and explain menu items.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Provide courteous, professional, efficient and flexible service.
• Maintain high standards of personal appearance and hygiene.
• Be knowledgeable about all services and products offered by the hotel.
• Operate the POS system and handle guest inquiries promptly.
• Maintain cleanliness and organization of the outlet and surrounding area.
• Assist in opening and closing procedures and report guest feedback.

Skills

Customer service

Upselling

F&B service

Job description

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Department

Food & Beverage

Location

Saudi Arabia - Al Khobar

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.