Return Team Leader

Ninja; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading retail company in Eastern Province, Al Khobar is seeking a Return Team Leader to oversee the returns processing operations. This role involves managing team activities, ensuring compliance with policies, and facilitating communication between departments. The ideal candidate has a diploma in a relevant field, 2 years of experience, and strong leadership skills. This position offers the opportunity to implement strategies for efficiency while maintaining high-quality standards in return operations.

Qualifications

• Diploma in Business Administration, Supply Chain, Logistics, or related field required; Bachelor's degree is a plus.
• 2 years of experience in a similar role, preferably in retail.
• Strong leadership and team management skills.

Responsibilities

• Lead and supervise the returns team handling damaged and expired products.
• Train staff on handling, documentation, and process compliance.
• Develop and implement strategies to streamline return operations.

Skills

Leadership

Communication

Negotiation

Analytical skills

Detail-oriented

Education

Diploma in Business Administration, Supply Chain, or Logistics

Tools

Microsoft Office

Inventory management software

Job description

Ninja is seeking a detail-oriented and dynamic Return Team Leader to oversee our returns processing operations. The Return Team Leader is responsible for overseeing and managing all return operations to ensure efficient, accurate, and timely processing of returned products. This role ensures that all return activities comply with company policies and quality standards, while leading and motivating the team to achieve performance targets.

The Return Team Leader acts as the main point of contact between the return operations team, warehouse, customer service, and quality departments to ensure smooth coordination and continuous improvement of the return process.

Key Responsibilities:

• Lead and supervise the returns team handling damaged and expired products.
• Train staff on handling, documentation, and process compliance.
• Develop and implement strategies to streamline return operations.
• Identify and execute process improvements to reduce losses and maximize recovery.
• Coordinate with inbound, logistics, and stock control teams to ensure smooth product return flow.
• Support communication and issue resolution between departments.
• Conduct regular audits to identify damage and expiry trends.
• Analyze return data for root causes and cost-saving opportunities.
• Negotiate return terms with suppliers and maintain strong relationships.
• Ensure compliance with company policies and regulatory standards.

Requirements

• Diploma in Business Administration, Supply Chain, Logistics, or a related field (required), Bachelor’s degree in a related field is a plus.
• 2 years of experience in a similar role, preferably within the retail industry.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Detail-oriented with strong analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in Microsoft Office and inventory management software.