Front Office Leader: Revenue Growth & VIP Guest Experience

Kempinski Hotels; Al Khobar; On-site; SAR 260,000 - 360,000; Full time

Job summary

Kempinski Hotels, Al Khobar, is seeking a Front Office Manager (Saudis only) to oversee Reception, Concierge, PABX and the Business Center, ensuring service excellence per Kempinski standards.

You will lead Front Office teams, manage budgets and staffing, maximise REVPAR, and drive VIP guest experiences with rigorous discipline and training. Regular meetings and clear interdepartmental communication are essential.

Qualifications

• Experience in front office management in luxury hotels.
• Strong budgeting and revenue-management knowledge.
• Proven leadership and staff development ability.

Responsibilities

• Oversee Reception, Concierge, PABX and Business Center operations.
• Prepare budgets and manage Front Office within guidelines.
• Control rosters, labour costs and productivity.
• Lead hiring, training plans and performance reviews.
• Maintain VIP service standards and handle guest complaints.
• Ensure compliance with Kempinski procedures and local regulations.
• Coordinate with departments and conduct regular meetings.
• Achieve 85% LQA scores and optimize hotel revenue.

Skills

Guest relations

Budgeting

Team leadership

LQA standards

Education

Bachelor's in Hospitality Management

Job description

Kempinski Hotels, Al Khobar, is seeking a Front Office Manager (Saudis only) to oversee Reception, Concierge, PABX and the Business Center, ensuring service excellence per Kempinski standards.

You will lead Front Office teams, manage budgets and staffing, maximise REVPAR, and drive VIP guest experiences with rigorous discipline and training. Regular meetings and clear interdepartmental communication are essential.