Reservations Manager

Rayhaan Hotels & Resorts; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel chain in the Makkah Region is seeking passionate revenue professionals. The role requires a degree in hospitality and at least two years of experience in hotel reservations. Strong communication skills and a customer-focused attitude are essential. This position involves assisting guests proactively and contributing to sales activities. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• Minimum two years experience in hotel reservations.
• Excellent written and oral proficiency in English.
• Computer literate.

Responsibilities

• Assist customers with a caring attitude.
• Apply room and group reservations procedures.
• Maintain awareness of guest profiles.
• Contribute to sales activities in the hotel.
• Ensure all calls are answered as per standards.

Skills

Customer service orientation

Communication skills

Teamwork

Planning for Business

Adaptability

Education

Degree in hospitality

Tools

Opera system

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
• Be thorough with the application of room reservations and group reservations procedure
• Know the required operation procedures of Opera and maintain an awareness of guest profile through system
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all administration procedures are maintained to hotel and company standards
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours

Education, Qualifications & Experiences

You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies-

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Customer Focus
• Adaptability
• Effective Communication
• Drive for Results