Reservations Agent - Saudi Talent

Rotana Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Saudi Arabia is seeking passionate Revenue professionals to handle guest room reservations and provide exceptional customer service. The ideal candidate has a degree in hospitality, experience in hotel reservations, and excellent communication skills. Join us to deliver extraordinary guest experiences while maximizing business opportunities.

Qualifications

• Diploma/degree within the hospitality field.
• Previous experience in hotel reservations.
• Excellent communication skills in English, both written and oral.

Responsibilities

• Process and confirm guest room reservations.
• Input all reservations into the system.
• Remain updated with hotel promotions and procedures.
• Show complete product knowledge and apply rate management.
• Maintain filing system for correspondence.
• Promote good public relations for business maximization.
• Maintain accurate room status.
• Answer incoming calls according to hotel standards.
• Organize visa requests for guests and up-sell opportunities.

Skills

Customer Service

Communication

Computer Literacy

Education

Diploma/degree in hospitality

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
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• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavors to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails.
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.

Skills & Qualifications

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus