Reservations Agent

Hilton Worldwide, Inc.; Medina; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent to be the primary contact for room reservations at the hotel. This role demands excellent customer service skills to ensure guest satisfaction and influence their decisions to stay. Responsibilities include converting inquiries into bookings, responding positively to sales inquiries, and maintaining brand standards. Candidates should possess outstanding communication and organizational skills, with previous experience in reservations as a plus.

Qualifications

• Must have excellent service skills and influence guest decisions.
• Professional telephone manner required.
• Previous experience in a Reservations environment is advantageous.

Responsibilities

• Convert inquiries into contracted business.
• Respond to sales inquiries and develop leads.
• Provide prompt and efficient service in line with hotel standards.

Skills

Professional telephone manner

Communication skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description

Reservations Agent (HOT0C4TQ)

Work Location

Dar Al Ajwa Hotel Madinah, Tapestry Collection by Hilton 6991 Pedestrian Walkway within the Central Area Madinah 42311

Overview

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous to demonstrate:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!