Remote Customer Support Specialist

PULSE MENA; Tabuk; Remote; SAR 60,000 - 84,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Paid training

Career development and advancement

Job summary

PULSE MENA is seeking a highly motivated Customer Service Representative to join our fully remote support team. You will be the first point of contact for customers, resolving questions, guiding them through products or services, and ensuring a positive experience.

The ideal candidate communicates clearly, stays calm under pressure, and efficiently handles multiple inquiries while maintaining a friendly, professional tone.

Qualifications

• High school diploma or equivalent; additional training welcomed.
• Experience in customer service or related roles preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Able to work remotely and manage time independently.
• Multilingual skills are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and other channels.
• Provide accurate information on products, policies, orders, and accounts.
• Listen to customers, understand needs, and offer solutions.
• Troubleshoot issues and guide customers through steps.
• Escalate complex issues to the appropriate team.
• Document interactions in the CRM and maintain records.
• Collaborate with sales, billing, and other departments to resolve issues.

Skills

Communication

Empathy

Problem Solving

Patience

Attention to Detail

Time Management

Adaptability

Teamwork

Accountability

Technology Skills

Education

High school diploma

Tools

CRM systems

Help-desk systems

Ticketing platforms

Live chat software

Job description

PULSE MENA is seeking a highly motivated Customer Service Representative to join our fully remote support team. You will be the first point of contact for customers, resolving questions, guiding them through products or services, and ensuring a positive experience.

The ideal candidate communicates clearly, stays calm under pressure, and efficiently handles multiple inquiries while maintaining a friendly, professional tone.