Customer Service Specialist — Jeddah

PulsePoint; Jeddah; On-site; SAR 50,000 - 67,000; Full time

Job summary

PulsePoint in Jeddah seeks a Customer Service Representative to be the face and voice of the company, delivering exceptional service to clients. The role requires clear communication, a friendly demeanor, and the ability to multitask while maintaining accuracy in handling inquiries and records.

Based in Jeddah, you will interact with customers to provide product information, resolve issues, and ensure satisfaction.

Qualifications

• Fluency in English (written and verbal) required.
• Call center or customer service experience preferred.
• Excellent communication and time-management skills.
• Ability to multitask under pressure and maintain professionalism.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide accurate information about our products and services to customers.
• Handle and resolve customer complaints or concerns.
• Maintain a high level of professionalism and empathy at all times.
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction by going above and beyond to meet their needs.
• Collaborate with team members to improve overall customer experience.

Skills

Customer service

English fluency

Communication

Multitasking

Time management

Problem solving

Job description

PulsePoint in Jeddah seeks a Customer Service Representative to be the face and voice of the company, delivering exceptional service to clients. The role requires clear communication, a friendly demeanor, and the ability to multitask while maintaining accuracy in handling inquiries and records.

Based in Jeddah, you will interact with customers to provide product information, resolve issues, and ensure satisfaction.