Receptionist (Saudi National)

Accorhotel; Ar Rass; On-site; SAR 39,000 - 61,000; Full time

Job summary

Novotel Makkah in Saudi Arabia is seeking a professional Receptionist / Front Desk Agent to greet guests, handle check-ins/outs, and provide accurate information about facilities and local attractions.

The ideal candidate will be fluent in Arabic and English, have a high school diploma (Bachelor's preferred), and prior hospitality experience. You will maintain guest records, answer calls, and support a smooth, welcoming front desk operation.

Qualifications

• Saudi nationality required for this position.
• Excellent verbal and written communication in Arabic and English.
• High school diploma or equivalent is required.
• Bachelor's degree in Hospitality Management or related field is preferred.
• Previous receptionist/front desk experience is preferred.
• Experience in hospitality or customer service is preferred.
• Ability to work in a fast-paced environment with attention to detail.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Greet and assist guests with a warm, professional welcome.
• Handle guest check-ins and check-outs, requests, and inquiries.
• Answer and manage phone calls, emails, and other guest communications.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with departments to ensure smooth operations and guest satisfaction.
• Maintain accurate guest records in the hotel system.
• Process payments and assist with cashiering per hotel policies.
• Keep the Front Desk area clean, organized, and professional.
• Follow security, safety, and operational procedures at all times.
• Support the Front Office team and perform other duties as assigned.

Skills

Arabic-English fluent communication

Customer service

Multitasking

Time management

Professional demeanor

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office Suite

Job description

About the Position

We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team at Novotel Makkah, Saudi Arabia . As the first point of contact for our guests, you will play a key role in creating a positive, welcoming, and professional experience throughout their stay.

Responsibilities

• Greet and assist guests, ensuring a warm, professional, and efficient welcome.
• Handle guest check-ins, check-outs, requests, and inquiries in a timely and professional manner.
• Answer and manage incoming phone calls, emails, and other guest communications.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience.
• Maintain accurate guest records and update relevant information in the hotel system.
• Handle guest complaints and concerns professionally and elevate when necessary.
• Process payments and assist with cashiering procedures in accordance with hotel policies.
• Maintain a clean, organized, and professional Front Desk area.
• Follow hotel security, safety, and operational procedures at all times.
• Support the Front Office team and perform other duties as assigned by management.

Requirements

• Saudi nationality (as specified for this position)
• Excellent verbal and written communication skills in both Arabic and English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong multitasking abilities and time management skills
• Customer service orientation with a friendly and professional demeanor
• High school diploma or equivalent (required)
• Bachelor's degree in Hospitality Management or related field (preferred)
• Previous experience as a receptionist or front desk agent (preferred)
• Experience in hospitality or customer service industry (preferred)
• Ability to work in a fast-paced environment while maintaining attention to detail
• Excellent organizational skills and ability to prioritize tasks effectively
• Adaptability and willingness to learn new skills and technologies