Receptionist

AccorHotel; Makkah Region; On-site; SAR 39,000 - 61,000; Full time

Job summary

Novotel Makkah Saudi Arabia is seeking a friendly Receptionist Front Desk Agent to be the first point of contact for guests, delivering a welcoming and professional experience throughout their stay.

You will greet guests, assist with check-ins/outs, manage inquiries, and provide information on hotel services and local attractions. This role requires Arabic and English proficiency and a customer‑oriented approach in a fast-paced environment.

Qualifications

• Saudi nationality required
• Proficient in Arabic and English (spoken and written)
• High school diploma or equivalent required
• Bachelor’s degree in Hospitality Management or related field preferred
• Experience in receptionist/front desk or hospitality preferred
• Able to work in a fast-paced environment and handle multiple tasks

Responsibilities

• Greet guests and assist with check-ins and check-outs
• Answer phone calls and emails promptly
• Provide information about hotel facilities and local attractions
• Maintain accurate guest records in the hotel system
• Coordinate with departments to ensure smooth operations
• Handle guest requests and escalations professionally
• Process payments and assist with cashiering as needed
• Keep the front desk area clean and organized
• Follow hotel security, safety, and procedures

Skills

Communication

Multitasking

Time management

Customer service

Education

High school diploma or equivalent

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office Suite

Job description

We are seeking a professional and friendly Receptionist Front Desk Agent to join our team at Novotel Makkah Saudi Arabia. As the first point of contact for our guests you will play a key role in creating a positive welcoming and professional experience throughout their stay.

Responsibilities

• Greet and assist guests ensuring a warm professional and efficient welcome.
• Handle guest check-ins check-outs requests and inquiries in a timely and professional manner.
• Answer and manage incoming phone calls emails and other guest communications.
• Provide accurate information about hotel facilities services and local attractions.
• Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience.
• Maintain accurate guest records and update relevant information in the hotel system.
• Handle guest complaints and concerns professionally and elevate matters when necessary.
• Process payments and assisted with cashiering procedures in accordance with hotel policies.
• Maintain a clean organized and professional Front Desk area.
• Follow hotel security safety and operational procedures at all times.
• Support the Front Office team and perform other duties as assigned by management.

Requirements

• Saudi nationality (as specified for this position)
• Excellent verbal and written communication skills in both Arabic and English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong multitasking abilities and time management skills
• Customer service orientation with a friendly and professional demeanor
• High school diploma or equivalent (required)
• Bachelor's degree in Hospitality Management or related field (preferred)
• Previous experience as a receptionist or front desk agent (preferred)
• Experience in hospitality or customer service industry (preferred)
• Ability to work in a fast-paced environment while maintaining attention to detail
• Excellent organizational skills and ability to prioritize tasks effectivelyAdaptability and willingness to learn new skills and technologies