Guest Experience Front Desk Specialist

Accorhotel; Ar Rass; On-site; SAR 39,000 - 61,000; Full time

Job summary

Novotel Makkah in Saudi Arabia is seeking a professional Receptionist / Front Desk Agent to greet guests, handle check-ins/outs, and provide accurate information about facilities and local attractions.

The ideal candidate will be fluent in Arabic and English, have a high school diploma (Bachelor's preferred), and prior hospitality experience. You will maintain guest records, answer calls, and support a smooth, welcoming front desk operation.

Qualifications

• Saudi nationality required for this position.
• Excellent verbal and written communication in Arabic and English.
• High school diploma or equivalent is required.
• Bachelor's degree in Hospitality Management or related field is preferred.
• Previous receptionist/front desk experience is preferred.
• Experience in hospitality or customer service is preferred.
• Ability to work in a fast-paced environment with attention to detail.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Greet and assist guests with a warm, professional welcome.
• Handle guest check-ins and check-outs, requests, and inquiries.
• Answer and manage phone calls, emails, and other guest communications.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with departments to ensure smooth operations and guest satisfaction.
• Maintain accurate guest records in the hotel system.
• Process payments and assist with cashiering per hotel policies.
• Keep the Front Desk area clean, organized, and professional.
• Follow security, safety, and operational procedures at all times.
• Support the Front Office team and perform other duties as assigned.

Skills

Arabic-English fluent communication

Customer service

Multitasking

Time management

Professional demeanor

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office Suite

Job description

Novotel Makkah in Saudi Arabia is seeking a professional Receptionist / Front Desk Agent to greet guests, handle check-ins/outs, and provide accurate information about facilities and local attractions.

The ideal candidate will be fluent in Arabic and English, have a high school diploma (Bachelor's preferred), and prior hospitality experience. You will maintain guest records, answer calls, and support a smooth, welcoming front desk operation.